Raising a Help desk Query

Before you contact the NHS Data Standards and Products Helpdesk, please attempt to resolve your query by one of the following means:

• Viewing our frequently asked questions
• Searching the NHS Data Model and Dictionary
• Searching other websites or contacting other helpdesks via our useful links

For queries submitted to the NHS Data Standards and Products Helpdesk, please email datastandards@nhs.net. The subject of your email should read 'NHS Data Model and Dictionary Query'. Please include your:

• full name
• job title
• telephone number
• full postal address
• organisation code (if you are an NHS user)
• and a full description of your query with a suggested resolution

NHS Data Model and Dictionary Help Pages

The NHS Data Model and Dictionary has been updated to include 'Help' pages to enable users to:

• learn more about the NHS Data Model and Dictionary
• recognise the NHS Data Model and Dictionary components
• learn how to navigate the product using the different components
• view a short demonstration on each component, followed by three questions to check  user understanding

• test  your  knowledge of the Help pages and the navigation options
• view a presentation on the NHS Data Model and Dictionary Maintenance Process

Please note that:

• Each demonstration includes a voice over and readable captions.
• The content of these demonstrations is for training purposes only and therefore may not match the current content of the NHS Data Model and Dictionary.

All Help pages have a blue background so that they can be clearly identified separately from the NHS Data Model and Dictionary content.

The help pages have three icons which are a visual prompt to indicate that there is a hyperlink to either a:

The help pages can be accessed by selecting one of the Help links (as shown below) on the front page of the NHS Data Model and Dictionary at: http://www.datadictionary.nhs.uk/index.asp.