Denise Duffy, patient, Sunderland

"My husband and I are on repeat prescriptions.

"Diane or Joe gets the prescription from the doctor's and it's ready for us when we come here.

"When it is done via EPS, you come up and your prescription is just there ready for you to pick up and you're away.

"So it's cutting all those queues and waiting time, so it is really good.

"I'd recommend EPS to everyone".

Terry Bernstein, patient, Sunderland

"I'm on repeat prescriptions; a friend recommended it (EPS). When I came in to pick it (prescription) up, I went to the main desk first; she said it had been sent by EPS.

"I thought "champion" and went straight to the pharmacy and picked it up, it saves me a lot of time. I'd definitely recommend it to friends and family.

"EPS is more beneficial, it saves you going to the doctor's and wasting time standing in queues for prescriptions, and then coming into the chemist and putting your prescription over. You just walk in and pick your items up and you're out – it is very beneficial."