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360 degree feedback

360 degree feedback

360 degree appraisals are a powerful developmental method and quite different to traditional manager-subordinate appraisals (which fulfil different purposes). As such a 360 degree process does not replace the traditional one-to-one process – it augments it, and can be used as a stand-alone development method.

360 degree feedback is a useful development tool. It helps you understand how others interpret the behaviour you are exhibiting. It is not about your performance, but very much more about other people's perception of your behaviour.

Gaining an understanding of how others view your behaviour is a good starting point for understanding yourself better and, as a result, becoming more effective. Reinforcing your effective behaviour, and adjusting any that others view less favourably, helps you to improve your leadership and management skills.

NHS Institute for Innovation and Improvement recommends 360 degree appraisals

The NHS Institute for Innovation and Improvement recommends using 360 degree feedback as part of leadership development.

Competent doctors:

  • Recognise and articulate their own values and principles, appreciating how these may differ from those of other individuals and groups 
  • Identify their own strengths, limitations and the impact of their behaviour
  • Identify their own emotions and prejudices and understand how these can affect their judgement and behaviour
  • Obtain, value and act on feedback from a variety of sources (such as 360 degree feedback) 

The NHS Institute has developed a Medical Leadership Competency Framework, endorsed by the Academy of Medical Royal Colleges. This framework has been developed into an online assessment tool.

Leadership Qualities Framework – 360 degree feedback tool

There is a 360 degree diagnostic instrument derived from The Leadership Qualities Framework that can be used to assess individual or organisational wide leadership capability and capacity.

The NHS 360 degree feedback questionnaire has been specifically designed in conjunction with the Leadership Qualities Framework. The feedback you receive will therefore enable you to relate where your strengths and development areas lie in line with the NHS Leadership Qualities.

The 360 degree Assessment tool was developed for the NHS Institute by Right Management and includes new features such as the facility to set your own target levels from the levels for each quality defined in The Framework. This tool is the NHS Institute's only preferred model and can be accessed directly from http://www.lqf360.institute.nhs.uk/.

The new tool costs £65.50 excluding VAT per participant for the electronic version and £140.50 excluding VAT for the paper based version. Please note that this £140.50 cost applies if any rater requires a paper based version. An electronic group report is also available at an additional £35 excluding VAT per group.

For further information please contact leadership@institute.nhs.uk at the NHS Institute for Innovation and Improvement. 

BusinessBalls - templates and examples of using 360 degree feedback

An online advice site, BusinessBalls has some useful resources for leaders looking to use 360 degree feedback, including:

  • 360 degree appraisal form in MSWord or Excel
  • examples of using the forms
  • guidelines on how to use the form and when.