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About NHSmail

NHSmail is the secure email and directory service available to all NHS staff:

  • secure email, calendar, directory, fax and SMS service
  • available for use, without charge to organisations, by any and all NHS staff in England and Scotland.

Why use NHSmail?

  • NHSmail is a secure service - it is approved for the transmission of patient data. Government accredited to 'RESTRICTED' status, no other email service available to the NHS has this level of security
  • NHSmail is a resilient service - it is based in two data centres. If one data centre fails the other one takes over. The NHSmail disaster recovery design has been fully tested and proved
  • NHSmail is available anywhere - on any NHS site or on the move via secured encrypted devices. It is available over the NHS N3 network and the internet
  • NHSmail is a 24x7x365 service - night or day there is always someone you can call for help.
  • NHSmail is national - you can share your calendar (or other mailbox folders) with colleagues in your organisation or any other NHS organisation. You can create a community of interest regardless of where members are based
  • NHSmail is free to use - whether for sending email, or sending SMS messages (for appointment reminders for example), there is no charge to you or your organisation. NHS organisations can decommission their existing local email service and allocate the savings elsewhere
  • NHSmail uses Microsoft Exchange 2007 for providing the functions to manage your email, calendar and personal contacts

Why use NHSmail rather than other email services?

Feature

NHSmail

Locally hosted services

Other nationally hosted services e.g. DNUK

Fully secure service - meeting 'Restricted' accreditation

Yes

No

No

Fully resilient service - fully tested disaster recovery design

Yes

No

No

24x7x365 service

Yes

No

Yes

Available via the web or email programme (e.g. Outlook)

Yes

No

No

Email available in any hospital/organisation

Yes

No

No

Service governed by tough Service Level Agreements with financial penalties for non-performance

Yes

No

No

Full local and national directories

Yes

No

No

Accounts / folders/ calendars / free-busy shared across organisational boundaries

Yes

No

No

SMS/Fax outbound gateway

Yes

No

No

Free to use by any NHS user/organisation

Yes

No

Some yes