SCR Public Information Programme (PIP) Toolkit
Summary Care Records can be made for patients once GP practices and PCTs have undertaken staff engagement and patient/public awareness activity through a Public Information Programme (PIP). A range of guidance, materials and resources are available to support the NHS to manage their Summary Care Record Public Information Programmes (PIP).
PIP Communications Toolkit
PIP information pack
The PIP information pack sent to patients includes:
- PIP template patient letter (Word, 245Kb) A template patient letter introducing Summary Care Records, for local tailoring. Only sections highlighted in yellow are editable.
- A5 Patient summary leaflet (ref: 4706) - Web version (PDF, 232Kb), Print locally version (PDF, 1.16Mb), Print version with crop marks (PDF, 1.24Mb) A patient leaflet explaining Summary Care Records.
- Opt-out form (PDF, 515Kb) The form patients need to fill in if they do not want a Summary Care Record. This form is also available in large print A4 (PDF, 221.6kB) (PDF, 221.6kB). (Download only)
PIP Communications Guidance and Resources
- PIP How to Guide (PDF, 62Kb) A guide to managing communications and engagement activity for NHS PIPs.
- PIP local media release template (Word, 44Kb) A sample media release to tailor and use for local PIP media relations activity.
- PIP Timeline (PDF, 195Kb) PIP timeline which can be tailored locally to provide a timescale for managing NHS PIPs.
- Design style guide (PDF, 0.99 Mb) Guidelines to support locally developed Summary Care Record communications materials. This guide is being updated. Check back soon.
- Guidance for undertaking stakeholder engagement (PPT, 290Kb) A presentation to provide guidance on stakeholder engagement and communications.
Additional Communications Resources
- Publications and resources A range of resources are available for you to download or order to help you raise awareness of Summary Care Records in your local area.
- Case studies A selection of patient and staff experiences with Summary Care Records, and how they have benefited from them.
- Film clips More patient and staff experiences with Summary Care Records, and how they have benefited from them.
SCR Central Mail House Guidance and Useful Links
Central mail house: guidance on how to call off the central mailhouse framework service (PDF,231Kb)- Information on the activities needed to book a mailing date for NHS PIPs including:
- how to book a PIP mailing slot
- how to manage the PIP mailing process
- guidance on using secure file transfer protocol (FTP)
- guidance on the pre-paid opt out process.
SCR Central NHAIS Demographic Data Retrieval and Management: guidance on how to manage and retrieve patient demographic data retrieval using the central NHAIS process (PDF, 207Kb) – information on how to manage and retrieve patient data for your SCR PIP.
FAQs: frequently asked questions on using the central mail house facility (opens new window)
Additional SCR Resources
- Training resources are available to help NHS organisations from the train-the-trainer and running engagement sessions to suppliers through to the provision of 'standalone' materials.
- GP practice information provides useful guidance for GP practices on introducing Summary Care Records, including checklists, business processes and important information about consent.
- Frequently Asked Questions (FAQs) Your questions answered.
Support
Your NHS CFH Interface Managers will provide additional support/guidance. For queries about Summary Care Records communications e-mail: scr.comms@nhs.net